FAQ

Products and shipping

Browse Owala bottles, tumblers, coffee drinkware, bags, pet bowls and replacement or cleaning accessories. Processing is about 1–2 business days after authorization, followed by an estimated 4–6 business days in transit after dispatch, excluding weekends and applicable holidays. See the Shipping Policy.

Returns and exchanges

Qualifying defective and non-defective new goods may be returned or exchanged when requested within 30 days after delivery. Non-defective items must be unused and in original condition. Approved mail returns use the free prepaid label included in the package, and no restocking fee applies.

Refunds and help

We process and initiate approved original-method refunds within 10 days, while bank posting may take longer. Checkout lists the current payment choices. For order, tracking, product or privacy assistance, use Contact Us.