Refund Policy

Eligible goods

We accept returns for defective and non-defective products, and we accept exchanges. Requests must be made within 30 days after delivery and concern new goods. A non-defective item must be unused and in its original condition; qualifying reasons can include a change of mind, preference, or an incorrectly selected option.

Request and mailing process

Email thfkshk@gmail.com with the order number, checkout email, reason and requested outcome. Include photographs or video for damage, defects, wrong goods, missing parts or a material description difference. Wait for approval, then mail the item to the exact address and instructions we confirm.

Label, fees and resolution

A free prepaid return label is included in the package for eligible returns. If it is missing or lost, contact us for help; use it only after approval. We charge no restocking fee. Exchanges depend on review and stock. We process and initiate an approved refund to the original payment method within 10 days; provider posting can take longer. Mandatory legal rights remain.